From Difficult to Delighted – how to win over the most challenging person to your cause

“Seth should never be on my team!  HE sure is smart, but a real jerk to work with on a team.”
“Our customers are IMPOSSIBLE!”
“Their plan is terrible, but they won’t change!”

Ever feel like this?
In this session we will talk about what you can do when
How to get them to hear your point of view.
How to find out what they REALLY want (hint: it’s NOT what they are demanding.)
How to get them to be your advocate, instead of your enemy

You’ll leave today’s session with some new ideas and an action plan to connect with even the most challenging team members or clients.

Tom Cooper Tom Cooper